Privacy policy

Last updated: 20 October 2026

This policy explains what data we collect when you use Mobilat, how we use and protect it, and your rights over it.

We do not observe your transactions

The sales, wallet transfers, cash movements, customers and stock you record are your shop's data. We do not review, analyse or use them for our own purposes, and we do not sell or share them. Our team reaches them only when you ask for support, to fix a fault or protect the service, or when the law requires it.

We do not process payments

Mobilat is software for recording and running your shop's business, nothing more. We never receive, hold, transfer or settle money for you or your customers. Vodafone Cash and other wallet transfers, and InstaPay, happen directly through their providers; we only record what you enter. We are not affiliated with any of these providers. The only money we receive is your Mobilat subscription fee.

  1. 1.Who we are

    Mobilat ("we") is an online software service for running mobile phone shops in Egypt: sales, stock, suppliers, customers, wallets, expenses, payroll, repairs and reports. The shop owner and their users are "you".

  2. 2.Data we collect

    • Account data: name, phone number, email and password (stored hashed; we cannot read it).
    • Sign in with Google: if you choose it, Google sends us only your name, email address and profile picture. We never get your Google password or any other data in your Google account.
    • Shop data you enter: items, prices, sales, purchases, cash, wallets, staff, payroll and repair orders, and your customers' names and phone numbers.
    • Location: only when clocking in or out with location check turned on, and only at that moment, to confirm the employee is at the branch.
    • Technical data: device and browser type, IP address, and the error and usage logs needed to run and protect the service.
    • Cookies: to keep you signed in and remember your preferences (language, theme, branch), and to measure visits to the public site in aggregate with Google Analytics.
    • Notification subscription: if you turn on phone notifications, we store the subscription address your browser provides.

  3. 3.How we use data

    We never use your shop's or your customers' data for advertising, and we never sell it.

    • To provide and run the service, including live sync between your devices.
    • To give you support when you ask.
    • To protect the service and prevent abuse.
    • To manage your subscription and send service messages.
    • To improve the public site using aggregate statistics that reveal neither who you are nor your shop's data.

  4. 4.Your public shop page

    If you turn on your public shop page, the details you choose to publish (name, address, phone, logo, items, prices if you allow it, and social links) are visible to anyone. Costs, quantities and customer data never appear there. A customer sees their repair status only with the ticket number and the phone number it was left under.

  5. 5.Who we share data with

    We use service providers that process data on our behalf and only on our instructions:

    • Supabase: database, sign-in and image storage, on servers in the European Union (Ireland).
    • Vercel: hosting the app and the site.
    • Google: sign-in with a Google account for those who choose it, under Google's privacy policy.
    • Google Analytics: visit statistics for the public site.
    • Our email provider: to send confirmation and password reset emails.

  6. 6.Your shop's customers

    You are responsible for the customer data you enter; we process it on your behalf only to provide the service. If a customer asks to see or delete their data, you can do it in the app or ask us.

  7. 7.Keeping and deleting data

    We keep your shop's data for as long as your account exists. If your subscription stops, your data stays so you can pick up where you left off, unless you ask us to delete it. On request we delete the shop's data within 30 days, except what the law requires us to keep.

    Financial records in the app (sales, cash, movements) are never erased; corrections are made as reversing entries under the name of whoever made them, to keep your books correct.

  8. 8.Security

    Data travels encrypted, every shop is isolated from the others at the database level, and each user sees only what their role and branches allow. No system is perfectly secure, so please protect passwords and grant permissions carefully.

  9. 9.Your rights

    You may access, correct, export and ask us to delete your data. Most of it you can change in the app; for anything else, contact us.

  10. 10.Age

    Shop owner accounts are for people aged 18 or over.

  11. 11.Changes to this policy

    We may update this policy. We will tell you in the app or by email about any material change before it takes effect.

  12. 12.Contact us

    For any question about this page, or to ask to see or delete your data: hello@mobilat.shop or WhatsApp

Also read: Terms of service