Refund policy

Last updated: 23 October 2026

This policy explains when Mobilat subscription fees are refunded and how to ask. It is part of the terms of service.

Nothing is ever charged automatically

We never ask for a card and never take money on our own. You send each period's subscription yourself, by InstaPay or a wallet, so there is no automatic renewal to cancel.

Paid and didn't get the service? We refund it

If you paid twice by mistake, paid more than was due, or we did not activate your plan after you paid, we refund the difference in full.

  1. 1.The free trial

    Every shop starts with a 14-day free trial of the plan it chooses, with no card and no commitment. If you don't subscribe after the trial, you pay nothing and there is nothing to cancel.

  2. 2.How the subscription is paid

    • The subscription is paid in advance for a month or a year, by transfer to us via InstaPay or a wallet.
    • Your plan is activated once we confirm the transfer, and the subscription period starts on the day of activation.
    • When the period ends nothing is charged automatically. If you don't renew, the account is paused and your data stays saved until you renew or ask us to delete it.

  3. 3.Stopping before the period ends

    • You can stop at any time by not renewing; your account keeps working until the end of the paid period.
    • Fees for a period that has started, monthly or yearly, are not refunded, and unused days or months are not refunded, unless the law says otherwise.

  4. 4.When we refund

    • A duplicate or excess transfer: we refund the extra amount in full.
    • Paying without activation: if you paid and we did not activate your plan, we activate it right away or refund you in full, as you choose.
    • Any case where Egyptian law, including Consumer Protection Law No. 181 of 2018, gives you a right to a refund.

  5. 5.Outages on our side

    If you cannot use the service for an extended time because of a fault on our side, we add extra days to your subscription, at least equal to the downtime. Tell us about the fault while it is happening so we can confirm it. This does not cover your own internet, your devices, or outages at wallet providers or InstaPay.

  6. 6.When fees are not refunded

    • A change of mind, closing the shop, or using it less after the period has started.
    • An account suspended for breaking the terms of service.
    • Cash differences or transfer errors between the shop and its customers or wallet providers, since we do not process those payments.

  7. 7.How to ask for a refund

    • Message us on WhatsApp or email (at the end of this page) with your shop's name, your registered phone or email, the date and amount of the transfer, and the transfer receipt if you have it.
    • We review the request within 3 business days and tell you the outcome.
    • Once approved, we send the money back to the same account or wallet it came from within 7 business days.

  8. 8.Complaints and governing law

    If you are not satisfied with our answer, you can complain to the Consumer Protection Agency. This policy is governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from it.

  9. 9.Changes to this policy

    We may change this policy and will tell you about any material change before it takes effect. No change applies to money you paid before it was published.

  10. 10.Contact us

    To ask for a refund, or for any question about this policy: hello@mobilat.shop or WhatsApp

Also read: Terms of service